Step 1: Access the Service
To access the service you can contact your local advice office directly or be sign posted by your local Job Centre+ staff. In addition you can access the national Web chat and Telephone services who will provide assistance and, if necessary, make a referral to your local office.
Step 2: Help to Claim check
When you first access the service, if you haven’t already applied for UC we’ll check whether it is the right benefit for you. In some cases this will be clear after a few simple questions and sometimes we’ll need to find out some more details about your situation.
Step 3: Your Individual Needs Assessment
You should expect to be provided with a level of advice and support that is appropriate to your needs. This may be as simple as providing a computer that you can use to make your claim, to assisting you in making your claim from start to finish.
Step 4: Support to start your Universal Credit claim
Based on your needs assessment this is the support you need to successfully make your Universal Credit claim.
Step 5: Support to complete your claim and getting ready for your first payment
We will continue to support you through the process of completing your claim. This might be helping you to gather appropriate evidence or making sure you are able to complete the actions in your To-do list and Journal
This step might also include supporting you to prepare for the practicalities of your first monthly payment, asking for an advance or helping you to liaise with your landlord.